Our team of customer care experts has assembled a number of online resources you can access anytime for detailed help and information. Whether you're new to web hosting or an experienced user, you'll find answers to frequently asked questions like these:
1. What is Web Hosting?
To help you understand web hosting, we have developed a simple analogy. But first, some definitions:
Web Site - a group of files and programs that reside on a very robust computer connected to the Internet.
Web Server - a computer that stores the files and programs that make up the site, and then allows visitors to access and read those files.
Web Host - an interconnected group of web servers containing web site data, that other computers can access through the Internet. Web hosts also provide technical resources and web site maintenance.
Now, think of a web host as a landlord. A landlord builds and maintains the structure, then rents storefronts to various businesses that otherwise cannot afford their own buildings. Each business decorates and operates their store differently and leaves building maintenance to the landlord. Likewise, a web host rents space on a web server to various businesses. Each business builds its own web site while the web host maintains the network of web servers.
2. What are the advantages of having a web host?
You don't have to invest tens of millions of dollars, or endure technical headaches, in order to build and maintain your hosting infrastructure. We monitor the network. We protect your data. You focus on your business.
3. What should I consider when choosing a package?
There are four basic items you should think about when selecting the right web hosting package:
How large will your web site be? Estimate the number of pages your web site will have and their content. How many images, music files, video files or other content do you plan to add? The more pages and files, the more disk space you will require.
How busy will your web site be? Estimate the number of customers who will visit your site on a busy day. The more people on your web site, the more data transfer you will require.
How many email accounts will you need? You will probably want a separate email for each employee and a few addresses for things like sales@my-business.com or info@my-business.com.
How important will your web site be to your business? Is it so critical that without a web site your business will fold, or is it more of a competitive advantage that increases your visibility in the market? The more people who use the site and the more it affects their decisions and actions, the more important a web site is to your business.
4. How much does it cost to register a domain name?
Yahoo.com is offering domain registration for $2.99 per year!
If you choose to use an existing domain name with your account, you will continue to be responsible for all ongoing domain name registration/renewal fees.
5. Do I need to pick my domain name when I sign up for eHost Web Hosting?
Yes. Your web address and email accounts will be based on the domain name you select. For this reason you'll need to choose a new domain -- or indicate that you'd like to use one you already own - when you create your eHost Web Hosting account.
6. What if I want to change my domain name after I sign up?
We recommend that you choose your domain name very carefully, to avoid having an interruption in service later.
7. Which name and top level domain should I choose?
In general, choose a name and a top level domain (.com, .biz, .us, etc.) that is easy for your employees and customers to remember and makes sense with your business. It can be your company's name, key words describing your business or even a short phrase.
8. How do I move my existing web site to eHost.net Web Hosting?
Make sure you have a copy of all your web site files, including images, sound and video clips and other files, on your personal computer. After you purchase a eHost Web Hosting package, simply use an FTP program to transfer all your files to your new web site.
9. How do I move my domain name to eHost.net Web Hosting? Is it a registrar transfer?
This is not a registrar transfer. Moving a domain name means directing your name servers to eHost.net Web Hosting. Your original registrar must make this change for you. Your domain name registration remains with your current registrar and you are responsible for all ongoing domain name registration/renewal fees.
10. Does eHost.net Web Hosting support ASP, scripting, and databases?
All our hosting packages support PHP and MySQL® so you can build data-driven web sites and Perl so you can build advanced web applications. It does not include ASP support.
11. What happens when I upgrade -- do I have to pay the setup fee?
No. There is never a setup fee with any of our services.
12. Can I publish web pages with FrontPage 2002® or higher?
Yes. eHost.net Web Hosting includes support for Microsoft FrontPage 2002 or higher. You can create author accounts and grant access to specific subdirectories, so colleagues or others can publish pages to your web site without logging in to your account or requiring your assistance. FrontPage 2002 adds convenience, speed, and security to web site creation and maintenance.
